A Contact Centre (Or Call Centre)is Where Customer Service Representatives

A contact centre (or call centre) is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact centre is one of the best assets a customer driven organisation can have.Why?

A) Contact centres can identify suppliers who are in desperate need of assistance
B) Maintaining a high level of customer support is critical to obtaining and retaining customers
C) Contact centres are the only place to find answers to questions or solutions to customer problems
D) Most contact centres use analytical modelling technologies that provide business intelligence