Contact centre,web-based self-service and __________ scripting are the three primary operational CRM technologies used in the customer service department.
Correct Answer:
Verified
Q4: Integrations are achieved by using _.
Q27: "Why did sales not meet forecasts?" is
Q55: _ management systems guide users through marketing
Q60: What can analytical CRM modelling tools discover?
A)
Q63: McDonald's is _ selling when it asks
Q64: List generators,_ management,and cross-selling and up-selling are
Q66: _ relationship management focuses on keeping suppliers
Q182: _ application integration middleware takes a new
Q195: A _ integration takes information entered into
Q197: A _ integration takes information entered into
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