In the IBM Credit case, the change in assignment for case workers was made practical by:
A) centralized functional management systems.
B) computerization of task input for managerial oversight.
C) elimination of cross training among credit tasks.
D) integrating credit checking with pricing, but maintaining document preparation in a separate department.

Question

Quizplus · Accepted Answer

The computerization of task input allowed for better managerial oversight, making it practical to change the assignment for case workers by streamlining processes and improving efficiency.

In the IBM Credit Case, the Change in Assignment for Case