When leaving a successful sales call with an Australian customer,Marty uses the OK hand signal to tell the customer his request will be taken care of.The customer looks perplexed and even angry.Marty has encountered the problem of _____________ in nonverbal behavior.

Question

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Marty's use of the OK hand signal may be interpreted differently in different cultures, and in this case, it seems to have caused confusion and even offense to the Australian customer, highlighting the importance of cultural differences in nonverbal behavior.

When Leaving a Successful Sales Call with an Australian Customer,Marty