John Wanted to Set Up a Nurse-Led Preoperative Assessment Service

John wanted to set up a nurse-led preoperative assessment service intended to free up time for the doctors who previously led the assessments, reduce cancelled operations (and costs), and improve patient care. Carol, a well-respected nurse, had less seniority than John, but many colleagues relied on her advice about navigating hospital politics. She knew many of the people whose support John needed and she eventually converted them to the change. This is an example of a connector.