Kim supervises a group of customer service representatives.Kim is respected and well liked by her staff,and she has worked hard to make sure each of them knows how to do their job well.She is responsible for all staffing and reward decisions in her department.In the contingency model,Kim has _____.

Question

Quizplus · Accepted Answer

Kim's leader-member relations are high because she and her people get along well.The task structure is high because the job is routine and unambiguous.The position power is high because she holds a lot of legitimate power.

Kim Supervises a Group of Customer Service Representatives