Steve,an owner of IT Services,realized that because customers have so many low- or no-cost options available for training,offering training for Microsoft applications was not in huge demand.Therefore,Steve and his partner made a decision to change the original direction of the company and focus more on computer sales and repair.Steve is an example of how managers need to think and act as if their organization is an unfinished prototype that won't be ruined by dangerous new ideas or is impossible to change.

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Treat your organization as an unfinished prototype.Leaders need to think and act as if their organization is an unfinished prototype that won't be ruined by dangerous new ideas or impossible to change because of employee or management resistance.Example: Some Internet start-ups that find their original plan not working have learned to master "the art of the pivot," to fail gracefully by cutting their losses and choosing a new direction-as did the founders of Fabulus,a review site and social network that attracted no users,and so it launched a high-end e-commerce site called Fab.com.

Steve,an Owner of IT Services,realized That Because Customers Have So