To focus on improving company customer service this year,the CEO outlined a list of stakeholders to concentrate on: distributors,local communities,and the mass media.These three groups are ____.
A)external stakeholders
B)developmental stakeholders
C)internal stakeholders
D)vital stockholders
E)interest groups

Question

Quizplus · Accepted Answer

External stakeholders are people or groups in the organization's external environment that are affected by it.The external task environment consists of 11 groups that present the organization with daily tasks to handle: customers,competitors,suppliers,distributors,strategic allies,employee associations,local communities,financial institutions,government regulators,special-interest groups,and the mass media.

To Focus on Improving Company Customer Service This Year,the CEO