Question 1

As businesses are going green today,sustainability programs have produced environmental benefits,but unfortunately,they have also resulted in higher costs,lower revenues,and at times,have hurt organizations competitively.

Accepted Answer

Today going green has entered the business mainstream,where sustainability programs are producing not only environmental benefits but also cost savings,revenue growth,and competitive advantages.

Question 2

When talking with Shane,a sales manager,she remarked that typically,her employees sincerely and positively overstate their job performance and abilities.This is an example of the ____ effect.

Accepted Answer

With the "holier-than-thou" effect,science writer Benedict Carey suggests,"people tend to be overly optimistic about their own abilities and fortunes-to overestimate their standing in class,their sincerity,their discipline."

Question 3

Warm Hearts is a nonprofit organization that brings warm meals to older adults and runs errands for its clients;the board of that nonprofit is called the _____.

Accepted Answer

In nonprofit organizations,such as universities or hospitals,the board may be called the board of trustees or board of regents.

Question 4

When making a decision to purchase a new SUV for their growing family,George and Susan are like most Americans: they are more likely to buy products from companies that will save them money than from organizations that are known to be socially responsible.

Accepted Answer

According to one survey,88% of the respondents said they were more apt to buy from companies that are socially responsible than from companies that are not.

Question 5

Amy,a successful banker and educator,has decided to retire,but she is very interested in staying involved with a company "that cares." So when asked to be on its board of directors,she gladly accepted the invitation.As a member of the board,Amy will be involved with the organization's ____.

Accepted Answer

Members of the board of directors are very important in setting the organization's overall strategic goals and in approving the major decisions and salaries of top management.

Question 6

Don,the owner of a fishing business,attended an entrepreneurship workshop that discussed the triple bottom line,which measures an organization's ____ performance.

Accepted Answer

The triple bottom line-representing people,planet,and profit (the 3 Ps)-measures an organization's social,environmental,and financial performance.

Question 7

The plant manager of a factory that produces tires told Sal,the purchasing manager,to approach the suppliers of the plant to discuss discounts.A supplier to that factory ____.

Accepted Answer

A supplier is a person or an organization that provides supplies like raw materials,services,equipment,labor,or energy to other organizations.

Question 8

After the scandals at WorldCom,Tyco,and Enron,in which company employees lost millions of dollars and their nest eggs,there was less concern for corporate governance and more interest in the development of corporate social responsibility.

Accepted Answer

Corporate governance is the system of governing a company so that the interests of corporate owners and other stakeholders are protected.After the Enron and other scandals,there was a resumed interest in what is known as corporate governance.

Question 9

ABC Brothers' cleaning products and equipment are sold to consumers and commercial cleaning companies in Best Supply's janitorial supply and equipment store.ABC relies heavily on Best Supply to help sell its goods and services to customers.Best Supply is a(n)____ for ABC Brothers' products.

Accepted Answer

A distributor is a person or an organization that helps another organization sell its goods and services to customers.

Question 10

Marie and Marti are partners who solely own M and M Florist.As owners,they can ____.

Accepted Answer

The owners of an organization consist of all those who can claim it as their legal property.

Question 11

An organization's internal stakeholders consist of ___.

Accepted Answer

The internal stakeholders consist of employees,owners,and the board of directors.

Question 12

Don was recently promoted,and his salary increase includes retirement investment options,so he has decided to get involved with an ESOP.This means Don ____.

Accepted Answer

With an Employee Stock Ownership Plan (ESOP),employees buy company stock to become owners.

Question 13

The marketing director informed his employees that he feels the company needs to improve its relationship with the distributors of the company's products to increase market share because they are part of the ______ environment of the company.

Accepted Answer

Distributors are part of an organization's task environment,and therefore one of its external stakeholders.

Question 14

To focus on improving company customer service this year,the CEO outlined a list of stakeholders to concentrate on: distributors,local communities,and the mass media.These three groups are ____.

Accepted Answer

External stakeholders are people or groups in the organization's external environment that are affected by it.The external task environment consists of 11 groups that present the organization with daily tasks to handle: customers,competitors,suppliers,distributors,strategic allies,employee associations,local communities,financial institutions,government regulators,special-interest groups,and the mass media.

Question 15

Patsy,a nurse,has decided to start a home health care service to assist with the medical,meal preparation,and light housecleaning needs of older adults.To grow her business,Patsy is focusing her marketing efforts on the older adult population;as she does this,she is involved with the _____ environment.

Accepted Answer

Age is part of the demographic force,and demographic forces are part of an organization's general environment.

Question 16

Ole McDonald,a successful farm equipment supply company in the Midwest,joined with A-Plus Supply,a national hardware and home retailer,so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community.This is an example of a ___ relationship.

Accepted Answer

The term strategic allies describes the relationship of two organizations who join forces to achieve advantages neither can perform as well alone.

Question 17

Rebecca and Donna,owners of Fine Coffee and Pastry Shop,are concerned because Panera Bread is opening a new store just one mile from their shop.Rebecca and Donna know that Panera will be offering similar products;therefore,Panera Bread will be a ____ to Rebecca and Donna.

Accepted Answer

Competitors are people or organizations that compete for customers or resources.

Question 18

Every Saturday Mrs.Jones and hundreds of other shoppers visit ABC Market,a grocery store,to buy food for their home or business.These shoppers are _____ to ABC.

Accepted Answer

Customers are those who pay to use an organization's goods or services.

Question 19

What mechanism is used to provide a systematic assessment of an organization's triple bottom line?

Accepted Answer

Success in these areas can be measured through a social audit,a systematic assessment of a company's performance in implementing socially responsible programs,often based on predefined goals.

Question 20

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.

Accepted Answer

Corporate governance is the system of governing a company so that the interests of corporate owners and other stakeholders are protected.

Quiz 3: The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing