Question 1

The activities and ceremonies,planned and unplanned,that celebrate important occasions and accomplishments in the organization's life are known as rites and rituals.

Accepted Answer

Rites and rituals are the activities and ceremonies,planned and unplanned,that celebrate important occasions and accomplishments in the organization's life.Military units and sports teams have long known the value of ceremonies handing out decorations and awards,but many companies have rites and rituals as well.

Question 2

A market culture has a strong internal focus,and it concentrates on developing the business and marketing plans and helping employees market their product(s).

Accepted Answer

A market culture has a strong external focus and values stability and control.

Question 3

Productivity expert Odette Pollar recommends that managers delegate emergencies and any matters that are confidential or involve counseling of subordinates to qualified assistant managers.

Accepted Answer

Odette Pollar recommends that managers should not delegate an emergency,which is a crisis for which there is little time for solution,and any tasks that are confidential or that involve the evaluation,discipline,or counseling of subordinates.

Question 4

Just as human beings have a personality,organizations also have a "personality"-the product(s)they sell and the type(s)of market(s)they participate in.

Accepted Answer

Just as a human being has a personality,organizations also have a "personality"-their culture.

Question 5

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is known as the corporate system.

Accepted Answer

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is known as the company's culture or organizational culture.Organizational structure is a formal system of task and reporting relationships that coordinate and motivates an organization's members so that they can work together to achieve the organization's goals.

Question 6

Dave,a graphic designer with Development Advertising,enjoys the flexibility of his management and its culture,which encourages risk taking,innovation,and creativity.Because it is a small company,Dave gets quick answers from his boss,which allows him and Development Advertising to quickly respond to changes in the marketplace.Development Advertising is an example of an adhocracy culture.

Accepted Answer

An adhocracy culture has an external focus and values flexibility.This type of culture attempts to create innovative products by being adaptable,creative,and quick to respond to changes in the marketplace.Employees are encouraged to take risks and experiment with new ways of getting things done.

Question 7

In order to be more profitable by increasing sales,Thrifty Bank has an external focus,concentrating on strategic planning,risk taking,and flexibility over stability.This is an example of a hierarchy culture.

Accepted Answer

Hierarchy culture has an internal focus and values stability and control over flexibility.Companies with this kind of culture are apt to have a formalized,structured work environment aimed at achieving effectiveness through a variety of control mechanisms that measure efficiency,timeliness,and reliability in the creation and delivery of products.

Question 8

The community values of an organization's culture that typically do not change are represented by an organization's basic assumptions.

Accepted Answer

Basic assumptions,which are not observable,represent the core values of an organization's culture that are taken for granted and,as a result,are difficult to change.

Question 9

While a college student at the University of Texas,Michael Dell,the CEO and founder of Dell Computer,started a computer business in his dorm room.Michael Dell is a hero,as a person whose accomplishments embody the values of the organization "to empower countries,communities,customers and people everywhere to use technology to realize their dreams."

Accepted Answer

A hero is a person whose accomplishments embody the values of the organization.

Question 10

Another type of culture that stems from a dysfunctional organization,with an internal focus and little flexibility,innovation,and creativity,is an adhocracy culture.

Accepted Answer

An adhocracy culture has an external focus and values flexibility.This type of culture attempts to create innovative products by being adaptable,creative,and quick to respond to changes in the marketplace.

Question 11

The elements that drive an organization's culture also vary,representing the values of the founder,the industry and business environment,the national culture,the organization's vision and strategies,and the behavior of leaders.

Accepted Answer

Culture can vary considerably,with different organizations having differing emphases on risk taking,treatment of employees,teamwork,rules and regulations,conflict and criticism,and rewards.The elements that drive an organization's culture also vary.They may represent the values of the founder,the industry and business environment,the national culture,the organization's vision and strategies,and the behavior of leaders.

Question 12

Joe,the owner of Ace Product Sales,emphasizes a professional culture.He is strict when it comes to the way his employees dress in the office and while visiting customers,saying "Our image and success is based on how people view us,so the way we dress is a priority." In addition,Joe strongly believes in awarding his employees during monthly ceremonies.Joe said,"We reward our employees so they feel good about what they are doing,which is the mark of a professional organization." This is a good example of how organizational culture is expressed in observable artifacts.

Accepted Answer

At the most visible level,organizational culture is expressed in observable artifacts,like manner of dress,awards,stories,and ceremonies as well as visible behavior exhibited by managers and employees.

Question 13

Philanthropists Bill and Melinda Gates recently spoke about their Global Development Division that works to help the world's poorest people lift themselves out of hunger and poverty.This is an example of a story,which is a narrative based on true events emphasizing a particular value.

Accepted Answer

A story is a narrative based on true events,which is repeated and sometimes embellished upon to emphasize a particular value.Stories are oral histories that are told and retold by members about incidents in the organization's history.

Question 14

A clan culture is a type of dysfunctional organization that has little collaboration and cohesion among employees,thus worker job satisfaction and commitment are low.

Accepted Answer

A clan culture has an internal focus and values flexibility rather than stability and control (see Figure 8.2).

Question 15

The organizational culture is also called corporate culture.

Accepted Answer

The organizational culture is also called corporate culture.

Question 16

Upper-,middle-,and lower-level management and nonmanagement workers are the layers of organizational culture.

Accepted Answer

Organizational culture appears as three layers: (1)observable artifacts, (2)espoused values,and (3)basic assumptions.

Question 17

Global Oil has posters hanging in the break rooms,offices,and lobbies of its offices and drilling rigs globally that talk about trust,caring,and teamwork as the driving company values.At the same time,upper management advises all company managers to exhibit these values with employees and while dealing with all stakeholders.The values of trust,caring,and teamwork that Global Oil exhibits are examples of enacted values.

Accepted Answer

Enacted values represent the values and norms actually exhibited in the organization.

Question 18

The formal and informal marketing systems of goods,services,and ideas,along with the customer relationships,that an organization sells are known as its organizational structure.

Accepted Answer

Organizational structure is a formal system of task and reporting relationships that coordinate and motivate an organization's members so that they can work together to achieve the organization's goals.

Question 19

North Community College strives to portray its image to citizens of the community through advertising and the actions of its faculty and staff that "community is our middle name." This act of trying to depict this image is a symbol.

Accepted Answer

A symbol is an object,act,quality,or event that conveys meaning to others.In an organization,symbols convey its most important values.

Question 20

Oakland,California,productivity expert Odette Pollar proposed that "To do more in a day,you must do more and do everything faster."

Accepted Answer

Oakland,California,productivity expert Odette Pollar proposed that "To do more in a day,you must do less-not do everything faster."

Quiz 8: Organizational Culture,Structure,and Design: Building Blocks of the Organization

The activities and ceremonies,planned and unplanned,that celebrate important occasions and accomplishments in the organization's life are known as rites and rituals.

A market culture has a strong internal focus,and it concentrates on developing the business and marketing plans and helping employees market their product(s).

Productivity expert Odette Pollar recommends that managers delegate emergencies and any matters that are confidential or involve counseling of subordinates to qualified assistant managers.

Just as human beings have a personality,organizations also have a "personality"-the product(s)they sell and the type(s)of market(s)they participate in.

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is known as the corporate system.

In order to be more profitable by increasing sales,Thrifty Bank has an external focus,concentrating on strategic planning,risk taking,and flexibility over stability.This is an example of a hierarchy culture.

The community values of an organization's culture that typically do not change are represented by an organization's basic assumptions.

Another type of culture that stems from a dysfunctional organization,with an internal focus and little flexibility,innovation,and creativity,is an adhocracy culture.

The elements that drive an organization's culture also vary,representing the values of the founder,the industry and business environment,the national culture,the organization's vision and strategies,and the behavior of leaders.

Philanthropists Bill and Melinda Gates recently spoke about their Global Development Division that works to help the world's poorest people lift themselves out of hunger and poverty.This is an example of a story,which is a narrative based on true events emphasizing a particular value.

A clan culture is a type of dysfunctional organization that has little collaboration and cohesion among employees,thus worker job satisfaction and commitment are low.

The organizational culture is also called corporate culture.

Upper-,middle-,and lower-level management and nonmanagement workers are the layers of organizational culture.

The formal and informal marketing systems of goods,services,and ideas,along with the customer relationships,that an organization sells are known as its organizational structure.

North Community College strives to portray its image to citizens of the community through advertising and the actions of its faculty and staff that "community is our middle name." This act of trying to depict this image is a symbol.

Oakland,California,productivity expert Odette Pollar proposed that "To do more in a day,you must do more and do everything faster."