Question 1

With a hollow structure,the organization ____.
A)is a rigid non-adaptive structure
B)groups activities around similar products or services
C)has a central core of key functions and outsources others to vendors who are less expensive or faster
D)is often called a horizontal organization
E)assembles product chunks,or modules,provided by outside contractors

Accepted Answer

In the hollow structure,often called the network structure,the organization has a central core of key functions and outsources other functions to vendors who can do them cheaper or faster (see Figure 8.11).

Question 2

A company with authority centralized in a single person,a flat hierarchy,few rules,and low work specialization is a characteristic of an organization with a _____.
A)team-based design
B)simple structure
C)hollow structure
D)functional structure
E)horizontal design

Accepted Answer

An organization with a simple structure has authority centralized in a single person,a flat hierarchy,few rules,and low work specialization.

Question 3

In a highly integrated organization,the specialists work together to achieve ____.
A)assimilation
B)a common goal
C)differentiation
D)decentralization
E)centralization

Accepted Answer

Integration is the tendency of the parts of an organization to draw together to achieve a common purpose.In a highly integrated organization,the specialists work together to achieve a common goal.

Question 4

Quality Paper Products utilizes a structure that includes functional divisions,such as accounting and production,and a divisional chain of command,such as the home products and office divisions.For example,Mary Beth,a salesperson,reported to both her sales manager and the office products manager when she first started working on the city of Springfield account.Quality Paper Products has developed a _____.
A)geographic-divisional structure
B)matrix structure
C)team-based approach
D)modular structure
E)hollow structure

Accepted Answer

In a matrix structure,an organization combines functional and divisional chains of command in a grid so that there are two command structures,vertical and horizontal.

Question 5

Ford Motor Co.has separate divisions for passenger-car dealers,for large trucking customers,and for farm products customers.Ford is an example of an organization with ____.
A)geographic divisions
B)customer divisions
C)matrix partitions
D)customer casting
E)product divisions

Accepted Answer

Customer divisions tend to group activities around common customers or clients,such as types of products.

Question 6

Time Warner has different divisions for magazines,movies,recordings,cable television,and so on.The Warner Bros.part of the empire alone has divisions spanning movies and television,a broadcast network,retail stores,theaters,amusement parks,and music.Time Warner is an example of an organization with ____.
A)geographic divisions
B)common divisions
C)product divisions
D)merchandise divisions
E)customer divisions

Accepted Answer

Product divisions group activities around similar products or services.

Question 7

Phone Tech,a global phone company,frequently needs to respond quickly to the fast-changing consumer tastes with its phones.Therefore,management has fewer rules and procedures than most organizations,and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology.Phone Tech is utilizing a(n)____ structure.
A)organic
B)inflexible
C)mechanistic
D)hierarchical
E)inelastic

Accepted Answer

In an organic organization,authority is decentralized,there are fewer rules and procedures,and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks.

Question 8

Sally,Greg,John,and Amar are working on a project for a customer that is aimed at cutting the client's electrical costs.The four members are located throughout the Midwest,and they are utilizing the phone,e-mail,and collaborative computing to complete this project.This is an example of a _____.
A)modular group
B)cross-focus group
C)geographic team
D)matrix team
E)virtual organization

Accepted Answer

The virtual organization is one whose members are geographically apart,usually working with e-mail,collaborative computing,and other computer connections,while often appearing to customers and others to be a single,unified organization with a real physical location.

Question 9

Peter,the owner of Happy Burger,is involved in the company's daily decisions and has established procedures for every task.The company rules are clearly specified in the handbook,and Peter also believes in close supervision of all employees.Happy Burger is a(n)_______ organization.
A)informal
B)mechanistic
C)organic
D)decentralized
E)non-hierarchical

Accepted Answer

In a mechanistic organization,authority is centralized,tasks and rules are clearly specified,and employees are closely supervised.

Question 10

The more subunits into which an organization breaks down,the _____.
A)more unified it becomes
B)less differentiated it becomes
C)lower the productivity
D)higher the costs
E)more highly differentiated it becomes

Accepted Answer

Differentiation is the tendency of the parts of an organization to disperse and fragment.This impulse toward dispersal arises because of technical specialization and division of labor.The more subunits into which an organization breaks down,the more highly differentiated it becomes.

Question 11

A formal chain of command,standardization of rules and procedures,and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ____.
A)higher sales through analytics
B)a common goal through integration
C)lower costs through efficiency
D)higher profits through goal setting
E)differentiation through specialization

Accepted Answer

De Garza needs to be more integrated;its specialists should work together to achieve a common goal.The means for achieving this are a formal chain of command,standardization of rules and procedures,and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts.

Question 12

Joe,a salesperson for a landscaping company,is working with a longtime customer who is interested in either cutting back on the services or getting a better price due to the tight economy.Joe tells his manager,"I want to take care of the customer with the best value.So what do you think is the best package to offer in this situation?" Joe and his manager are trying to utilize the _____.
A)contingency design
B)streamlined design
C)focused spending approach
D)boundaryless approach
E)mechanistic design

Accepted Answer

The process of fitting the organization to its environment is called contingency design.Managers taking a contingency approach must consider environmental and life-cycle factors in designing the best kind of structure for their particular organization at that particular time.

Question 13

Organizations using a matrix structure _____.
A)contain multiple overlapping command structures,in which employees report to several managers
B)centralize authority into a single person
C)contain two command structures,in which some people actually report to two bosses
D)establish a hierarchy in which employees report to only one supervisor
E)utilize teams or workgroups with few lines of authority

Accepted Answer

In a matrix structure,an organization combines functional and divisional chains of command in a grid so that there are two command structures,vertical and horizontal.For example,a marketing person may report to both the vice president of marketing and to the project manager.

Question 14

Summarize organizational culture.Give an example of a company and describe its culture.

Accepted Answer

The answer of Summarize organizational culture.Give an example of a...

Question 15

The scientists,nurses,and doctors who work for Medical Technology,an organization that researches the cure for several diseases,work together for a common goal of ending these illnesses.This is an example of ____.
A)diversity
B)contingency design
C)differentiation
D)integration
E)autocratic structure

Accepted Answer

Integration is the tendency of the parts of an organization to draw together to achieve a common purpose.In a highly integrated organization,the specialists work together to achieve a common goal.One of the means for achieving this is the use of cross-functional teams.

Question 16

With a modular structure,a firm _____.
A)is a company outside a company that is created specifically to respond to an exceptional market opportunity
B)assembles portions of product provided by outside contractors
C)is an organization whose members are geographically apart,usually working via e-mail
D)has a central core of key functions and outsources production
E)consists of a company with many divisions

Accepted Answer

In a modular structure,a firm assembles product chunks,or modules,provided by outside contractors.

Question 17

The structure of Shoe Mart consists of people with similar specialties put together in formal groups,such as the marketing,accounting,and human resource departments.This is an example of a _____.
A)simple structure
B)focused structure
C)hollow structure
D)functional structure
E)centralized structure

Accepted Answer

In a functional structure,people with similar occupational specialties are put together in formal groups.This is a quite commonplace structure,seen in all kinds of organizations,for-profit and nonprofit.(See Figure 8.7. )

Question 18

IT Technology has designed its corporate structure with divisions based on its location.For example,there are the Southern and Northern Divisions,and globally there is the European Division.This is an example of a structure with _____.
A)geographic divisions
B)matrix partitions
C)customer divisions
D)common area divisions
E)product divisions

Accepted Answer

Geographic divisions group activities around defined regional locations.

Question 19

The Safety Committee,a temporary team,was established to make the workplace a safer place.Members of the committee still work in their departments full-time,but meet twice a month for a few hours as a committee.This is an example of a ____.
A)vertical design
B)modular design
C)multipurpose design
D)common purpose
E)horizontal design

Accepted Answer

In a horizontal design,teams or workgroups,either temporary or permanent,are used to improve collaboration and work on shared tasks by breaking down internal boundaries.Team members still have their full-time functional work responsibilities and often still formally report to their own managers above them in the functional-division hierarchy.

Question 20

According to Lawrence and Lorsch,the stability of an organization's environment determine(s)the degree of ____.
A)synergy needed in an organization
B)differentiation and efficiency needed
C)differentiation or integration that is appropriate
D)profitability that is vital
E)marketing and integration that is profitable

Accepted Answer

The stability of the environment confronting the parts of the organization,according to Lawrence and Lorsch,determines the degree of differentiation or integration that is appropriate.

Quiz 8: Organizational Culture,Structure,and Design: Building Blocks of the Organization

With a hollow structure,the organization ____.

A company with authority centralized in a single person,a flat hierarchy,few rules,and low work specialization is a characteristic of an organization with a _____.

In a highly integrated organization,the specialists work together to achieve ____.

Ford Motor Co.has separate divisions for passenger-car dealers,for large trucking customers,and for farm products customers.Ford is an example of an organization with ____.

Sally,Greg,John,and Amar are working on a project for a customer that is aimed at cutting the client's electrical costs.The four members are located throughout the Midwest,and they are utilizing the phone,e-mail,and collaborative computing to complete this project.This is an example of a _____.

Peter,the owner of Happy Burger,is involved in the company's daily decisions and has established procedures for every task.The company rules are clearly specified in the handbook,and Peter also believes in close supervision of all employees.Happy Burger is a(n) _______ organization.

The more subunits into which an organization breaks down,the _____.

A formal chain of command,standardization of rules and procedures,and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ____.

Organizations using a matrix structure _____.

Summarize organizational culture.Give an example of a company and describe its culture.

The scientists,nurses,and doctors who work for Medical Technology,an organization that researches the cure for several diseases,work together for a common goal of ending these illnesses.This is an example of ____.

With a modular structure,a firm _____.

The structure of Shoe Mart consists of people with similar specialties put together in formal groups,such as the marketing,accounting,and human resource departments.This is an example of a _____.

IT Technology has designed its corporate structure with divisions based on its location.For example,there are the Southern and Northern Divisions,and globally there is the European Division.This is an example of a structure with _____.

The Safety Committee,a temporary team,was established to make the workplace a safer place.Members of the committee still work in their departments full-time,but meet twice a month for a few hours as a committee.This is an example of a ____.

According to Lawrence and Lorsch,the stability of an organization's environment determine(s) the degree of ____.