Automobile is a(n)_____ concept,while service quality is a(n)_____ concept.
A) abstract; objective
B) subjective; objective
C) intangible; tangible
D) objective; abstract
E) factual; perceptual

Question

Quizplus · Accepted Answer

Automobile is an objective concept because it refers to a physical object that can be seen, touched, and measured. Service quality, on the other hand, is an abstract concept because it refers to the intangible aspects of services, such as customer satisfaction and perception, which cannot be directly measured in the same way as physical objects.

Automobile Is A(n)_____ Concept,while Service Quality Is A(n)_____ Concept

Automobile Is A(n)_ Concept,while Service Quality Is A(n)_ Concept