Which one of the following critical success customer factors is best measured by warranty expense?
A)Quality.
B)Dealer and distributor efficiency and effectiveness.
C)Timeliness of delivery.
D)Customer satisfaction.

Question

Quizplus · Accepted Answer

Warranty expense is a measure of quality, as it reflects the costs associated with repairing or replacing faulty products. High warranty expenses indicate that the product is not meeting quality standards and is resulting in a higher cost for the company. Therefore, measuring warranty expense can provide insights into the critical success factor of quality. The other choices are better measured by other metrics; dealer and distributor efficiency and effectiveness can be measured by sales volume or customer retention rates, timeliness of delivery can be measured by on-time delivery rates, and customer satisfaction can be measured through surveys or customer feedback.

Which One of the Following Critical Success Customer Factors Is