After critical success factors (CSFs)have been identified,the next step in developing a competitive strategy is to develop relevant and reliable measures for these CSFs.These measures are important to help the organization:
A)Make profit for any extended period.
B)Increase sales above previous year(s).
C)Develop policies to enhance customer profitability.
D)Improve productivity in selected product areas.
E)Monitor progress toward achieving strategic goals.

Question

Quizplus · Accepted Answer

The development of measures for CSFs is important to monitor progress towards achieving strategic goals. This allows the organization to make informed decisions and adjustments to its strategy as needed in order to achieve its goals. While improving productivity or enhancing customer profitability may also be important goals, the development of measures for CSFs is primarily focused on monitoring progress towards strategic goals. Making consistent profit or increasing sales may also be important goals but are not directly related to the development of measures for CSFs.

After Critical Success Factors (CSFs)have Been Identified,the Next Step in Developing