What is distributive fairness?
A)the perceived fairness of the process used to resolve complaints
B)the way store employees can focus on getting the customer back into the store
C)the customer's perception of the benefits received compared to their costs
D)the customer's perception of the inequity of the resolution
E)the balanced way of dealing with all customer complaints according to a prescribed format

Question

Quizplus · Accepted Answer

Distributive fairness is a customer's perception of the benefits received compared with their costs in terms of inconvenience or monetary loss.

What Is Distributive Fairness