Empowerment of employees provides customers with ________ of the service they are receiving.
A)reliability
B)assurance
C)tangibility
D)expertise
E)responsiveness

Question

Quizplus · Accepted Answer

Assurance is the knowledge and courtesy of employees and their ability to convey trust and confidence.When employees have empowerment they have the ability to best serve their customers.

Empowerment of Employees Provides Customers with ________ of the Service