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Candy Is the Store Manager for Flippers,a Pet Store Specializing

Question 16

Multiple Choice

Candy is the store manager for Flippers,a pet store specializing in tropical fish.She needs to hire a full-time salesperson.What should she do first?


A) set up the guidelines she will use to recruit,select,train,and evaluate the new salesperson
B) visit other stores and look at how their employees treat customers
C) look at the worst employees and determine what characteristics make them ineffectual workers
D) ask the opinions of the store's long-time customers
E) identify essential activities that need to be performed and the qualifications used to perform them effectively

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