Question 1

Which of the following would be a good question to consider in a job analysis for a salesperson?
A)When and how often will the buyer be involved in markdowns?
B)Are vendors involved in training?
C)Will customers know who is responsible for the assortments?
D)What types of compensation plans will be offered?
E)What special events will take place?

Accepted Answer

There are many questions that managers use when undertaking a job analysis of store employees.

Question 2

Democratic leaders make all the decisions on their own and then announce them to employees.

Accepted Answer

Autocratic leaders make all decisions on their own and then announce them to employees.

Question 3

The behavioral interview asks candidates how they handled actual situations they have encountered in the past.

Accepted Answer

Behavioral interview questions are questions interviewers will ask candidates to access how they have handled circumstances in the past which could predict how they handle work related conflicts and opportunities in the future.

Question 4

How do managers obtain the information needed for a job analysis?
A)Managers observe employees in other retail firms and see how they do their job.
B)They read books with typical job analyses in them.
C)Managers collect information by conducting exit interviews which offer insight into the job.
D)The information is obtained from observing successful retailers' employees.
E)Employees traditionally use their experience to write the job analysis.

Accepted Answer

The job analysis identifies essential activities and can be accomplished by observing employees doing the job.

Question 5

The largest cost that store managers are responsible for controlling is ____.
A)vendor fees
B)advertising
C)labor
D)rent
E)special events

Accepted Answer

One of the major responsibilities of a store manager is to control labor costs,which is a retailer's largest operating expense.

Question 6

The first step in the employee management process is recruiting and selecting employees.

Accepted Answer

Before the management process can move forward,store management needs to recruit and select employees to hire.

Question 7

The four major responsibilities of a store manager are managing employees,controlling costs,managing merchandise presentation and providing customer service.

Accepted Answer

The store management is responsible for managing employees such as recruiting,interviewing,selecting,hiring,training,motivating,etc. ;controlling costs such as labor and scheduling costs,utilities,supplies,etc. ;managing merchandise presentation such as displays,signage,etc. ;and providing customer service with helpful sales staff,organized and cleaned store,ease of selecting and purchasing merchandise,etc.

Question 8

The Fair Labor Standards Act prohibits unequal pay for men and women who perform equal work or work of comparable worth.

Accepted Answer

Equal pay for equal work regardless of gender is what the Equal Pay Act supports.The Fair Labor Standards Act sets minimum wages,maximum hours,child labor standards and overtime-pay provisions.

Question 9

Transformational leaders get people to go beyond their personal needs for the sake of the group or organization.

Accepted Answer

Transformational leaders create enthusiasm for their employees and revitalize the organization.

Question 10

Rewards provided by either the employee's manager or the firm such as compensation,promotion and recognition are called intrinsic rewards.

Accepted Answer

These are extrinsic rewards.

Question 11

Lizette managed to secure a loan of $50,000 to furnish her auto insurance business office and cover the first few paychecks of her three full-time employees.What should Lizette do to hire the best employees without a risk of high turnover?
A)screen employees for experience
B)undertake a job analysis
C)advertise the position in insurance publications
D)train the new employees herself
E)limit applications to high profile,high impact managers

Accepted Answer

The job analysis identifies essential activities and is used to determine the qualification of potential employees.

Question 12

Autocratic leaders seek information and opinions from employees and bases decisions on this information.

Accepted Answer

This describes Democratic leaders.

Question 13

Lee just signed a lease for her lunch delivery business and is now ready to become involved in the employee management process of her business plan.What should Lee do first?
A)reduce maintenance and energy costs of her location
B)recruit and select effective people
C)advertise her business
D)display merchandise
E)plan a special event

Accepted Answer

There are many responsibilities of a store manager and the first step in the management process is recruiting and selecting effective people to work at the store.

Question 14

Which of the following is NOT a step that managers take that will affect a store employee's productivity?
A)motivate employees to perform at higher levels
B)evaluate and reward employees
C)improve employees' skills through socialization and training
D)encourage employees' communication with buyers
E)recruit and select effective people

Accepted Answer

Many different steps can be taken that will affect a store employee's productivity that focuses on the hiring,motivating and development of the employee.

Question 15

Geoff was conducting a job analysis for stocker positions in his grocery store.Geoff is concerned about what stockers do when business is low and what additional responsibilities are covered by the current stockers during these slower times.What should Geoff consider when doing the analysis?
A)Geoff should watch the present stockers and note when they take breaks and the length of the breaks.
B)Geoff should pay close attention to the stockers' time cards for falsification.
C)Geoff should ask the cashiers in the store what they witness the stockers doing during the off-peak hours.
D)Geoff should observe what the stockers do when business is slow and what they do in addition to stocking the shelves.
E)Geoff should ask customers what they would like stockers to do during off peak times.

Accepted Answer

The job analysis identifies essential activities and can be accomplished by observing employees doing the job.

Question 16

Candy is the store manager for Flippers,a pet store specializing in tropical fish.She needs to hire a full-time salesperson.What should she do first?
A)set up the guidelines she will use to recruit,select,train,and evaluate the new salesperson
B)visit other stores and look at how their employees treat customers
C)look at the worst employees and determine what characteristics make them ineffectual workers
D)ask the opinions of the store's long-time customers
E)identify essential activities that need to be performed and the qualifications used to perform them effectively

Accepted Answer

The first step in the recruiting process is a job analysis.

Question 17

Which of the following is the major cost controlled by a store manager?
A)vendor fees
B)advertising on local radio
C)compensation and benefits for employees
D)socialization of new employees
E)special events

Accepted Answer

One of the major responsibilities of a store manager is to control labor costs.

Question 18

The job description identifies essential activities and is used to determine the qualifications of potential employees.

Accepted Answer

The job analysis identifies essential activities and is used to determine the qualification of potential employees.

Question 19

What is the first step in the employee management process?
A)recruiting and selecting
B)training employees
C)motivating employees
D)evaluating employees
E)discussing compensation

Accepted Answer

There are many responsibilities of a store manager and the first step in the management process that affect store employees' productivity is recruiting and selecting effective people to work at the store.

Question 20

Which of the following is a good technique for conducting a job analysis?
A)hold a focus group containing employees with little seniority
B)follow the federal government guidelines
C)ask people who do not normally perform the tasks being analyzed how they would perform them
D)gather secondary competitive data on job analyses at similar positions
E)observe efficient employees performing tasks that need to be analyzed

Accepted Answer

Managers can obtain the information needed for a job analysis by observing employees presently doing the job and determining the characteristics of exceptional performers.

Quiz 16: Managing the Store

Which of the following would be a good question to consider in a job analysis for a salesperson?

Democratic leaders make all the decisions on their own and then announce them to employees.

The behavioral interview asks candidates how they handled actual situations they have encountered in the past.

How do managers obtain the information needed for a job analysis?

The largest cost that store managers are responsible for controlling is ____.

The first step in the employee management process is recruiting and selecting employees.

The four major responsibilities of a store manager are managing employees,controlling costs,managing merchandise presentation and providing customer service.

The Fair Labor Standards Act prohibits unequal pay for men and women who perform equal work or work of comparable worth.

Transformational leaders get people to go beyond their personal needs for the sake of the group or organization.

Rewards provided by either the employee's manager or the firm such as compensation,promotion and recognition are called intrinsic rewards.

Lizette managed to secure a loan of $50,000 to furnish her auto insurance business office and cover the first few paychecks of her three full-time employees.What should Lizette do to hire the best employees without a risk of high turnover?

Autocratic leaders seek information and opinions from employees and bases decisions on this information.

Lee just signed a lease for her lunch delivery business and is now ready to become involved in the employee management process of her business plan.What should Lee do first?

Which of the following is NOT a step that managers take that will affect a store employee's productivity?

Geoff was conducting a job analysis for stocker positions in his grocery store.Geoff is concerned about what stockers do when business is low and what additional responsibilities are covered by the current stockers during these slower times.What should Geoff consider when doing the analysis?

Candy is the store manager for Flippers,a pet store specializing in tropical fish.She needs to hire a full-time salesperson.What should she do first?

Which of the following is the major cost controlled by a store manager?

The job description identifies essential activities and is used to determine the qualifications of potential employees.

What is the first step in the employee management process?

Which of the following is a good technique for conducting a job analysis?