A retailer can retain employees and build a mutual commitment best by:
A) empowering employees.
B) reducing fixed costs.
C) treating employees all the same.
D) promoting the company.
E) improving supervision by retraining supervisors.

Question

Quizplus · Accepted Answer

Empowerment is a process in which managers share power and decision-making authority with employees.When employees have the authority to make decisions,they are more confident in their abilities,have a greater opportunity to provide service to customers,and are more committed to the firm's success.

A Retailer Can Retain Employees and Build a Mutual Commitment