In managing resistance to organizational changes, facilitation and support refers to
A)gaining employee participation and ideas about the change.
B)giving a resisting individual a role in the change process.
C)using force to make people comply with the change.
D)making the change as easy as possible for employees.
E)offering concrete incentives for cooperation.

Question

Quizplus · Accepted Answer

Management should make the change as easy as possible for employees and support their efforts. Facilitation involves providing the training and resources needed to carry out the change and perform under the new circumstances. Offering support involves listening patiently to problems and generally being on the employees' side and showing consideration during a difficult period.

In Managing Resistance to Organizational Changes, Facilitation and Support Refers