Gordon is a hardworking employee at Havre Community Bank who has never been complimented or rewarded by his boss for doing his work well. As a result, Gordon never expects his good work to be recognized. According to the expectancy theory, Gordon's lack of expectation of being rewarded reveals
A)low valence for the outcome.
B)low instrumentality.
C)high instrumentality.
D)high valence for the outcome.
E)high expectancy.

Question

Quizplus · Accepted Answer

According to the expectancy theory, instrumentality is the link between performance and outcome. Gordon does not expect his work to be rewarded because he has low instrumentality, that is, Gordon has a low perceived likelihood that his performance will be followed by a positive outcome from his boss.Refer to Exhibit 13.5

Gordon Is a Hardworking Employee at Havre Community Bank Who