Question 1

Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are called

Accepted Answer

Mentors are higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization. Mentors work with employees to help them develop relevant experience, add skills, and make contact with senior leaders.

Question 2

When Liaya was hired at Sunrise Importers, she was encouraged to attend a meeting with other minority employees to discuss the challenges and opportunities at the company. Liaya found the meeting helpful because other members coached her about the norms and culture of the organization. This in turn enabled her to adjust more quickly and effectively. This program is an example of

Accepted Answer

Companies can help form minority networks and other support groups to promote information exchange and social support. Support groups can help diverse employees understand work norms and the corporate culture.

Question 3

Component 1, as described in Scenario B, is an example of

Accepted Answer

Companies can help support groups promote information exchange and social support. Support groups provide emotional and career support for members who traditionally have not been included in the majority's informal groups.

Question 4

Which of the following is one of the two components of diversity training?

Accepted Answer

The majority of U.S. organizations sponsor some sort of diversity training. Typically, diversity training has two components: awareness building and skill building.

Question 5

As a development requirement for his new job, Fernando attended a seminar that focused on listening skills and giving and receiving feedback effectively when working with employees different from oneself. Fernando took part in role playing to practice these skills with other managers and employees, many with diverse backgrounds. This type of instruction is referred to as

Accepted Answer

Skill building aims to develop the skills that employees and managers need to deal effectively with one another and with customers in a diverse environment. Most of the skills taught are interpersonal, such as active listening, coaching, and giving feedback.

Question 6

Which of the following is likely to be part of an awareness building program in the management of diversity?

Accepted Answer

Awareness building is designed to increase recognition of the meaning and importance of valuing diversity. Valuing diversity means teaching the unwritten rules or cultural values to those who need to know them and changing the rules when necessary to benefit employees and hence the organization.

Question 7

Training designed to allow all employees and managers to develop their ability to deal effectively with one another and with customers in a diverse environment is called

Accepted Answer

Skill building aims to develop the skills that employees and managers need to deal effectively with one another and with customers in a diverse environment. Most of the skills taught are interpersonal, such as active listening, coaching, and giving feedback.

Question 8

Awareness building is designed to

Accepted Answer

Awareness building is designed to increase recognition of the meaning and importance of valuing diversity. Its aim is not to teach specific skills but to sensitize employees to the assumptions they make about others and the way those assumptions affect their behaviors, decisions, and judgment.

Question 9

In Scenario A, Cecilia is a victim of

Accepted Answer

Sexual harassment falls into two different categories: quid pro quo harassment and hostile environment. A hostile environment occurs when unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance or creating an intimidating, hostile, or offensive working environment.

Question 10

After obtaining top management's leadership and commitment, the next step in effective diversity management involves

Accepted Answer

Obtaining top management's leadership and commitment is critical for diversity programs to succeed. The next step in managing diversity is to establish an ongoing assessment of the organization's workforce, culture, policies, and practices in areas such as recruitment, promotions, benefits, and compensation.

Question 11

Recognizing religious holidays, differing modes of dress, and dietary restrictions as well as allowing flexible scheduling are all ways to improve employee retention that may appeal to diverse employees. These types of efforts are referred to as

Accepted Answer

Managers can support diversity by using systems accommodations, including recognizing cultural and religious holidays, differing modes of dress, and dietary restrictions as well as accommodating the needs of individuals with disabilities.

Question 12

Integrating diversity into a corporate mission statement, providing adequate funding for diversity efforts, and establishing corporate positions responsible for the management of diversity are all efforts that demonstrate

Accepted Answer

Obtaining top management's commitment is critical for diversity programs to succeed. To communicate it to all employees, the firm can incorporate preferred attitudes about diversity into the corporate mission, strategic plans, and objectives. Adequate funding must be allocated to the diversity effort to ensure success. Also, top management should participate in diversity programs and make participation mandatory for all managers. Some organizations have established corporate offices or committees to coordinate the companywide diversity effort.

Question 13

In Scenario A, Joan is a victim of

Accepted Answer

Sexual harassment falls into two different categories: quid pro quo harassment and hostile environment. Quid pro quo harassment occurs when submission to or rejection of sexual conduct is used as a basis for employment decisions.

Question 14

Retaining good workers of all ethnicities will become increasingly important as

Accepted Answer

As replacing qualified and experienced workers becomes more difficult and costly, retaining good workers will become much more important. A recent study found that 84 percent of executives believed that failing to take into account diversity and inclusion was a factor in employee turnover.

Question 15

The human resources manager at Koening Pump Manufacturing Co. was instructed to provide data on the number of minorities working there, their positions within the company, and the compensation provided. It would appear that the company wants to

Accepted Answer

A step in cultivating diversity is to routinely assess the organization's workforce, culture, policies, and practices in areas such as recruitment, promotions, benefits, and compensation.

Question 16

Which of the following is critical for diversity programs to succeed?

Accepted Answer

Obtaining top management's leadership and commitment is critical for diversity programs to succeed. Otherwise the rest of the organization will not take the effort seriously.

Question 17

In Scenario B, the "Stay to Grow" program appears to be designed to

Accepted Answer

A number of policies and strategies, such as support groups, mentoring, and systems accountability among others, can be used to increase retention of all employees. Wellstone Corp. has introduced the program to retain employees.

Question 18

Giving exposure and experience in line jobs to a wide range of employees in order to make senior management positions more available to them is an important aspect of

Accepted Answer

In order to retain employees, it is important to make sure that deserving employees get a chance at line positions. Career development programs that give exposure and experience in line jobs to a wide range of employees can make senior management positions more available to them.

Question 19

In Scenario A, both Joan and Cecilia have experienced

Accepted Answer

Sexual harassment is conduct of a sexual nature that has negative consequences for employment. It falls into two different categories: quid pro quo harassment and hostile environment.

Question 20

Identifying and reducing hidden biases toward minority groups are the basic goals behind

Accepted Answer

Diversity training programs attempt to identify and reduce hidden biases and develop the skills needed to manage a diversified workforce effectively.

Quiz 11: Managing the Diverse Workforce