One of the most important contributors to total quality management has been the introduction of statistical tools to analyze the causes of product defects in an approach called ____.
A)six sigma quality
B)concurrent engineering
C)value chain management
D)computer-integrated manufacturing
E)kanban

Question

Quizplus · Accepted Answer

One of the most important contributors to total quality management has been the introduction of statistical tools to analyze the causes of product defects in an approach called six sigma quality. Sigma is the Greek letter used to designate the estimated standard deviation or variation in a process.

One of the Most Important Contributors to Total Quality Management