A company that asks itself "If you were the customer, how would you like us to operate?" and then takes action to transform itself is best described as using the notion of ____.
A)strategic maneuvering
B)lean manufacturing
C)operations management
D)reengineering
E)total quality management

Question

Quizplus · Accepted Answer

The principal idea of reengineering is to revolutionize key organizational systems and processes to answer this question: "If you were the customer, how would you like us to operate?" The answer to this question forms a vision for how the organization should run, and then decisions are made and actions are taken to make the organization operate like the vision.

A Company That Asks Itself "If You Were the Customer