When an organization's definition of customer expands to include internal customers, the word customer is best defined as the ____.
A)purchaser of the end product
B)user of the end product
C)consumer with whom a relationship is maintained
D)next process
E)person interested in the product

Question

Quizplus · Accepted Answer

As organizations focus on responding to customer needs, they soon find that the traditional meaning of a customer expands to include internal customers. The word customer now refers to the next process, or wherever the work goes next. Any recipient of a person's work, whether coworker, boss, subordinate, or external party, should be viewed as the customer.

When an Organization's Definition of Customer Expands to Include Internal