If the objective is to increase customer satisfaction, then incentive programs and merit pay might be used to pay for performance.

Question

Quizplus · Accepted Answer

Incentive programs and merit pay can be effective ways to motivate employees to improve their job performance and ultimately increase customer satisfaction. By offering rewards and bonuses for meeting certain goals or exceeding expectations, employees are incentivized to work harder and provide better service to customers. This can lead to higher levels of customer satisfaction and loyalty, which can ultimately benefit the company's bottom line.

If the Objective Is to Increase Customer Satisfaction, Then Incentive