Employees working primarily at the ________ decision level deal directly with customers and handle all the routine transactions where their decisions follow predetermined policies and procedures that spell out how to handle different situations.
A)strategic
B)tactical
C)operational
D)directional

Question

Quizplus · Accepted Answer

Operational decision level involves handling routine transactions with customers and following predetermined policies and procedures. Strategic decision level involves decision-making regarding the organization's overall direction and goals, while tactical decision level involves decision-making regarding specific tasks to achieve those goals. Directional decision level is not a commonly used term in management decision-making.

Employees Working Primarily at the ________ Decision Level Deal Directly