Clara Thomas is an employee at the Citizens Trade Bank. What type of decisions will she undertake if her responsibilities include receiving customer queries, fixing appointments for sales representatives of the bank, and tracking potential clients through call records?
A)operational decisions
B)tactical decisions
C)strategic decisions
D)directional decisions

Question

Quizplus · Accepted Answer

Clara Thomas's responsibilities mainly involve day-to-day tasks that are focused on executing the bank's operational activities efficiently. Her role requires her to address customer queries, manage appointments for sales representatives, and track potential clients. All these responsibilities fall under the category of operational decisions.

Clara Thomas Is an Employee at the Citizens Trade Bank