In the long term,which of the following is not the result of an organization's quality improvement efforts?
A) Higher customer satisfaction
B) Positive word of mouth
C) Food reputation
D) Increased market share
E) Employee turnover rate
Correct Answer:
Verified
Q24: The focus of ISO 9000 standards is
Q25: Having a customer focus is central to
Q26: Which of the following is not considered
Q27: Six Sigma emphasizes the need to react
Q28: Visionary leadership is a central tenet of
Q30: An example of internal failure costs is
A)Rework
Q31: A Six Sigma quality thus means that
Q32: As quality levels increase,_.
A)Internal costs decrease
B)Internal costs
Q33: Firms undertake quality and process improvement efforts
Q34: The guiding framework of MBNQA is not
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