Having a customer focus is central to ISO 9000 standards,the Baldrige framework,and Six Sigma.
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Q20: In 1979,Dr.W.Edwards Deming authored the book Quality
Q21: Which of the following is not considered
Q22: Six Sigma has a genuine focus on
Q23: Which of the following is not a
Q24: The focus of ISO 9000 standards is
Q26: Which of the following is not considered
Q27: Six Sigma emphasizes the need to react
Q28: Visionary leadership is a central tenet of
Q29: In the long term,which of the following
Q30: An example of internal failure costs is
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