In 1979,Dr.W.Edwards Deming authored the book Quality Is Free,which emphasized that doing things right the first time adds nothing to the cost of a product or service.
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Q15: Determining the underlying components of quality is
Q16: External failure costs refer to the cost
Q17: High-quality products and services are necessary for
Q18: The Deming Prize is the highest honor
Q19: Feigenbaum,known as the father of modern quality
Q21: Which of the following is not considered
Q22: Six Sigma has a genuine focus on
Q23: Which of the following is not a
Q24: The focus of ISO 9000 standards is
Q25: Having a customer focus is central to
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