Determining the underlying components of quality is rather straightforward because quality normally means the same thing to different customers.

Question

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Determining the underlying components of quality is not straightforward because different customers may have different expectations and perceptions of quality. For example, one customer may prioritize durability while another may prioritize aesthetics. Therefore, it is important to understand the specific needs and preferences of each customer in order to define the components of quality.

Determining the Underlying Components of Quality Is Rather Straightforward Because