Perception does not influence a customer's opinion of product quality.
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Q6: Research over a long period has shown
Q7: A quality circle is a small group
Q8: The focus of ISO 14000 standards is
Q9: Total quality management (TQM)is an umbrella term
Q10: As quality increases,both internal and external failure
Q12: Craftsmen were generally in direct contact with
Q13: Like the quality of tangible goods,the quality
Q14: Inspection is the selection of randomly selected
Q15: Determining the underlying components of quality is
Q16: External failure costs refer to the cost
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