The focus of ISO 14000 standards is on minimizing the harmful effects on the environment caused by an organization's activities and on achieving continual improvement in environmental performance.
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Q3: High quality implies having the capability to
Q4: The primary objective of ISO standards is
Q5: The U.S.government mandates ISO 9000 standards.
Q6: Research over a long period has shown
Q7: A quality circle is a small group
Q9: Total quality management (TQM)is an umbrella term
Q10: As quality increases,both internal and external failure
Q11: Perception does not influence a customer's opinion
Q12: Craftsmen were generally in direct contact with
Q13: Like the quality of tangible goods,the quality
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