The primary objective of ISO standards is to make the development,manufacturing,and supply of products and services more efficient,safe,and clean.
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Q1: TQM advocates support and commitment from the
Q2: Robust quality principles are now routinely used
Q3: High quality implies having the capability to
Q5: The U.S.government mandates ISO 9000 standards.
Q6: Research over a long period has shown
Q7: A quality circle is a small group
Q8: The focus of ISO 14000 standards is
Q9: Total quality management (TQM)is an umbrella term
Q10: As quality increases,both internal and external failure
Q11: Perception does not influence a customer's opinion
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