Security as a dimension of service quality means
A)The willingness to assist customers
B)Having the knowledge to perform the service
C)Recognizing that confidentiality is important in service delivery
D)The service provider's politeness and friendliness
E)Physical characteristics of the service provider

Question

Quizplus · Accepted Answer

Security as a dimension of service quality refers to the measures and awareness of protecting customer information and confidentiality in service delivery. It is essential that service providers recognize the importance of confidentiality and implement necessary measures to secure customer data. Options A, B, D, and E refer to other dimensions of service quality such as responsiveness, competence, courtesy, and tangibles.

Security as a Dimension of Service Quality Means