Which of the following is not one of the four quality absolutes as defined by Philip Crosby?
A)Quality is defined as conformance to requirements.
B)The system for causing quality is prevention ,not appraisal.
C)Management must enforce quality levels.
D)The performance standard must have zero defects.
E)The measurement of quality is the price of nonconformance.

Question

Quizplus · Accepted Answer

Philip Crosby, a key figure in the quality management field, outlined four quality absolutes in his philosophy. These include the definition of quality as conformance to requirements, the system for causing quality being prevention rather than appraisal, the performance standard being zero defects, and the measurement of quality as the price of nonconformance. The statement that management must enforce quality levels is not one of Crosby's four absolutes. Instead, Crosby emphasized the role of management in creating an environment where quality can thrive through prevention and clear standards, rather than enforcement.

Which of the Following Is Not One of the Four