Much evidence suggests that flatter bureaucracies with decentralized decision-making and multiple lines of communication produce more satisfied workers,happier clients and higher profits.

Question

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Studies have shown that flatter hierarchies and decentralized decision-making result in greater employee satisfaction and better client outcomes, which in turn can lead to higher profits. This approach encourages collaboration, innovation and agility, which are critical in today's fast-changing business environment.

Much Evidence Suggests That Flatter Bureaucracies with Decentralized Decision-Making and Multiple