Question 1

Trust involves all of the following except _____.
A) uncertainty
B) creativity
C) risk
D) perception

Accepted Answer

Trust involves uncertainty, risk, and perception. It does not necessarily involve creativity, so option B is the correct answer.

Question 2

Trusting too little can cause us to _____.
A) take unnecessary risks
B) ignore our own judgment
C) engage in costly monitoring activities to ensure compliance
D) none of the above

Accepted Answer

When we trust too little, we may engage in costly monitoring activities to ensure compliance, which can be a waste of time and resources. Choosing options A or B would suggest that trusting too little leads to the opposite behavior, which is not necessarily true. Option D is not the best choice because option C is a possible consequence of trust issues.

Question 3

Trusting too much in another person can cause us to _____.
A) ignore our own judgment
B) rely on our own judgment too much
C) minimize our dependence on others
D) become defensive

Accepted Answer

Trusting too much in another person can lead us to neglect our own judgment and blindly follow their opinions or actions, which can be detrimental to our own well-being.

Question 4

Researchers have concluded that managers who inspire trust are more likely to____.
A) get more challenging job assignments
B) build stronger networks
C) get promoted more often
D) all of the above

Accepted Answer

The passage indicates that managers who inspire trust are more likely to receive challenging job assignments, build stronger networks, and get promoted more often, so the correct answer is D.

Question 5

Trust is necessary in situations _____.
A) where we have complete information about another person's intentions
B) where we have incomplete information about another person's intentions
C) where the other person can't hurt us
D) when there is no time pressure

Accepted Answer

Trust is especially necessary in situations where we have incomplete information about another person's intentions. It is in situations where trust is necessary that we take a leap of faith based on incomplete information or ambiguous signals.

Question 6

According to psychiatrist John Bowlby,our propensity to trust is rooted in _____.
A) our early childhood experiences
B) whether we developed "a secure base"
C) both a and b
D) none of the above

Accepted Answer

According to psychiatrist John Bowlby, our propensity to trust is rooted in both our early childhood experiences and whether we developed "a secure base." This refers to the quality of our early attachment experiences with our primary caregivers and how those experiences shape our ability to trust and form close relationships throughout our lives.

Question 7

According to Professor Linda Hill,what are direct reports primarily looking for when they get a new manager?
A) technical competence
B) whether the boss is trustworthy
C) a good sense of humor
D) ways to get promoted

Accepted Answer

According to Professor Linda Hill, direct reports are primarily looking for a manager who is trustworthy. Technical competence may be important, but trustworthiness is seen as a more essential quality in a manager. A good sense of humor and ways to get promoted may also be valued, but they are not mentioned as the primary concerns for the direct reports.

Question 8

Which of the following are ways of building interpersonal trust?
A) Be competent at what you do.
B) Be predictable and consistent.
C) Provide unsolicited help.
D) All of the above are ways of building interpersonal trust.

Accepted Answer

All three options (A, B, and C) are effective ways of building interpersonal trust. Being competent establishes credibility and reliability, while being predictable and consistent creates a sense of security and reliability. Providing unsolicited help demonstrates a willingness to be supportive and helpful, which can foster positive feelings and trust in relationships.

Question 9

Parental behaviors that are most likely to cause a child to have low trust in himself or herself are _____.
A) alternating between loving and distant
B) low self-monitoring
C) education-focused rather than learning-focused
D) none of the above

Accepted Answer

Alternating between loving and distant can create inconsistency and unpredictability in the child's perception of their parents, leading to a lack of trust in themselves and their ability to navigate their relationships with others.

Question 10

Trust can be a competitive advantage that provides economic value for an organization for several reasons. Which of the following is not one of those reasons?
A) Relationships built on trust are hard to copy because they take a long time to develop.
B) Employees in trusting relationships are more likely to stay with the organization.
C) Employees in trusting relationships are less likely to be absent from work.
D) All of the above are reasons that trust is a competitive advantage.

Accepted Answer

All of the reasons mentioned in options A, B, and C are valid reasons why trust can be a competitive advantage for an organization. Therefore, option D is the correct answer.

Question 11

Which of the following is not a characteristic that we look for to determine whether our bosses are likely to be trustworthy?
A) fairness
B) consistency
C) reliability
D) an outgoing personality

Accepted Answer

An outgoing personality may make a boss more likeable, but it is not directly related to their trustworthiness. Fairness, consistency, and reliability are all important characteristics that demonstrate a boss's ability to act in a trustworthy manner.

Question 12

The effect of a self-fulfilling prophecy is that _____.
A) we see new information more accurately
B) we look for information that confirms our prior perceptions
C) we are more likely to see information that disconfirms our prior perceptions
D) we look for information that is most negative

Accepted Answer

A self-fulfilling prophecy occurs when our preconceived beliefs or expectations about a situation influence our behavior in a way that actually causes those beliefs or expectations to come true. In this case, we are more likely to look for information that confirms our prior perceptions, which reinforces our belief and ultimately leads to the fulfillment of the prophecy. This perpetuates a cycle of confirmation bias and reinforces our initial beliefs.

Question 13

According to researcher Linda Hill (who studied how new managers succeed on the job),a common flaw for new managers is _____.
A) To concentrate too much on forming interpersonal relationships with their subordinates
B) to spend too much time with their bosses
C) to concentrate on demonstrating their technical competence
D) to focus on building trust

Accepted Answer

According to researcher Linda Hill, a common flaw for new managers is to concentrate too much on demonstrating their technical competence rather than focusing on building relationships and effectively managing their team.

Question 14

All of the following are indicators that people use to determine trustworthiness except _____.
A) competence
B) consistency
C) collusion
D) communication

Accepted Answer

Collusion is not an indicator of trustworthiness, but actually the opposite. It implies that someone is involved in dishonest or secret cooperation. The other options (competence, consistency, and communication) are all commonly used indicators of trustworthiness.

Question 15

Managers who earn the trust of their employees are more likely to help their organizations survive crises because they ______.
A) are more likely to receive undistorted information
B) are able to have decentralized decision-making that enable employees to respond quickly to crises
C) encourage collaboration within and across organizations affected by the crisis
D) all of the above

Accepted Answer

Managers who earn the trust of their employees are likely to receive undistorted information, able to have decentralized decision-making that enables employees to respond quickly to crises and encourage collaboration within and across organizations affected by the crisis. Hence, all of the above options are correct.

Question 16

Lee's and Chris's parents and grandparents were loving toward them when they were children. They could depend on their parents to respond to them in a dependable and predictable way. According to psychiatrist John Bowlby,Lee and Chris are more likely to _______.
A) have a secure base
B) have trust in themselves and others
C) confidently take the risks involved in trusting others
D) all of the above (Applied,Difficult)

Accepted Answer

According to Bowlby's attachment theory, children who have responsive and dependable caregivers will develop a secure attachment style. This means they are more likely to have a secure base, trust themselves and others, and confidently take risks in trusting others. Therefore, all the options A, B, and C are correct, making choice D the best answer.

Question 17

We base our perceptions of another person's trustworthiness on several factors. Which of the following is not one of those factors?
A) the person's reputation
B) our prior experience with the person
C) the groups that the person belongs to
D) all of the above influence our perceptions of another person's trustworthiness

Accepted Answer

All the options listed (A, B, and C) are factors that influence our perceptions of another person's trustworthiness. Reputation, prior experiences with the person, and the groups they belong to all play a role in how we perceive someone's trustworthiness.

Question 18

Trust is most important in which of the following situations?
A) uncertainty and high risk
B) certainty and risk
C) favorable outcomes and certainty
D) when we have a lot of information about a situation or person

Accepted Answer

Trust is most important in situations where there is uncertainty and high risk, as trust can help to mitigate some of the risks inherent in these situations. In uncertain and high-risk situations, trust is essential to building successful relationships and achieving positive outcomes.

Question 19

Researchers have concluded that members of low-trust groups are _____.
A) more likely to engage in self-protecting behavior
B) more likely to take more risks
C) more likely to accept others' ideas
D) better able to deal with uncertainty

Accepted Answer

Low-trust groups have a higher level of suspicion and lack of faith in one another, leading members to act in self-protective ways. This behavior can manifest in resisting change, withholding information, and avoiding collaboration, all of which hinder group productivity and effectiveness.

Question 20

Trust is most important when _____.
A) uncertainty is high
B) uncertainty is moderate
C) uncertainty is low
D) None of the above,uncertainty has nothing to do with trust.

Accepted Answer

Trust becomes crucial in situations where uncertainty is high because it helps individuals navigate through the unpredictability by relying on the integrity, ability, or character of others.

Quiz 3: Building Trust

Trust involves all of the following except _____.

Trusting too little can cause us to _____.

Trusting too much in another person can cause us to _____.

Researchers have concluded that managers who inspire trust are more likely to____.

Trust is necessary in situations _____.

According to psychiatrist John Bowlby,our propensity to trust is rooted in _____.

According to Professor Linda Hill,what are direct reports primarily looking for when they get a new manager?

Which of the following are ways of building interpersonal trust?

Parental behaviors that are most likely to cause a child to have low trust in himself or herself are _____.

Trust can be a competitive advantage that provides economic value for an organization for several reasons. Which of the following is not one of those reasons?

Which of the following is not a characteristic that we look for to determine whether our bosses are likely to be trustworthy?

The effect of a self-fulfilling prophecy is that _____.

According to researcher Linda Hill (who studied how new managers succeed on the job) ,a common flaw for new managers is _____.

All of the following are indicators that people use to determine trustworthiness except _____.

Managers who earn the trust of their employees are more likely to help their organizations survive crises because they ______.

Lee's and Chris's parents and grandparents were loving toward them when they were children. They could depend on their parents to respond to them in a dependable and predictable way. According to psychiatrist John Bowlby,Lee and Chris are more likely to _______.

We base our perceptions of another person's trustworthiness on several factors. Which of the following is not one of those factors?

Trust is most important in which of the following situations?

Researchers have concluded that members of low-trust groups are _____.

Trust is most important when _____.