Question 1

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Accepted Answer

Force-field analysis is a useful tool for understanding the factors for and against change, but it is not generally considered the most effective technique for reducing resistance to change. Techniques such as communication, participation, support, and negotiation are often more directly effective in reducing resistance.

Question 2

Retail stores that reduce size to appeal to elderly customers are using reactive change.

Accepted Answer

Reactive change refers to changes made in response to external pressures or problems, whereas reducing store size to appeal to elderly customers is a proactive strategy to better serve a specific market segment.

Question 3

One of the four most common reasons for resisting change is new opportunities.

Accepted Answer

New opportunities usually do not lead to resistance towards change, but rather create excitement and anticipation for change. The four most common reasons for resisting change are fear of the unknown, loss of control, uncertainty, and inconvenience.

Question 4

Organization development (OD)is the process of planned change and improvement of organizations through the application of knowledge of the behavioral sciences.

Accepted Answer

Organization development (OD) does involve planned change and improvement of organizations using knowledge of the behavioral sciences to create a more effective and efficient organization.

Question 5

Successful OD is done usually when everyone perceives an urgent need for change,and they start with a new,clean slate.

Accepted Answer

Successful Organizational Development (OD) does not necessarily require everyone to perceive an urgent need for change or start with a new, clean slate. It often involves working within existing structures and gradually gaining buy-in through demonstrating improvements and engaging stakeholders throughout the process.

Question 6

As a change device,process consultation is concerned with organization technology and the associated processes.

Accepted Answer

Process consultation is primarily focused on helping organizations improve their processes by addressing issues related to interpersonal relationships, communication, and problem-solving within the organization, rather than directly changing the technology or organizational structure.

Question 7

The replacement of manual quality-control records with a computerized system is an example of an OD intervention.

Accepted Answer

The answer of The replacement of manual quality-control records with...

Question 8

The average age of Americans is increasing.It is a task environment change.

Accepted Answer

The answer of The average age of Americans is increasing.It...

Question 9

One of the reasons people often resist change appears to be they have different perceptions of the need for change.

Accepted Answer

This statement is true. People may resist change if they don't see the need for it or if they have a different understanding of the situation that is prompting the change.

Question 10

Power School is software that integrates scheduling,attendance,grades and homework assignments.It is an ERP.

Accepted Answer

Power School is indeed a software that integrates scheduling, attendance, grades, and homework assignments, and it is an ERP (Enterprise Resource Planning) system.

Question 11

Change must be systematic and logical to have a realistic opportunity to succeed.

Accepted Answer

Systematic and logical change involves careful planning and implementation, making it more likely to be successful compared to haphazard and random change.

Question 12

The biggest cause of employee resistance to change is uncertainty.

Accepted Answer

Uncertainty about the impact of change on job security, work processes, job roles, and relationships with colleagues is a common cause of employee resistance to change. Employees may fear the unknown outcomes of change, causing them to resist and reject the implementation of new processes.

Question 13

Organizations find change necessary because something relevant to the organization either has changed or is likely to change in the foreseeable future.

Accepted Answer

Organizations need to adapt to changes in their environment, whether it be in the market, technology, regulatory landscape, or competition. Failure to do so can result in the organization becoming outdated or irrelevant. Additionally, organizations may proactively seek change to improve their operations or respond to emerging opportunities.

Question 14

Reengineering is changing only the structure and technology areas of an organization.

Accepted Answer

Reengineering involves rethinking and redesigning the entire business process, not just the structure and technology areas. It may also include changes in the organization's culture, people, and strategy.

Question 15

Force-field analysis is a technique that helps managers overcome resistance to change.

Accepted Answer

Force-field analysis is a technique that helps managers understand and analyze the forces that promote or hinder a proposed change in the organization. By identifying and addressing the factors that create resistance to change, managers can develop strategies to overcome that resistance and successfully implement the change.

Question 16

Changing the enterprise resource planning system is an example of using organization structure and design as an organization change agent.

Accepted Answer

The answer of Changing the enterprise resource planning system is...

Question 17

Survey feedback results gathered in connection with organization development should be provided to top management only.

Accepted Answer

Survey feedback results should be shared with all levels of management and employees to ensure transparency and encourage collaboration in addressing any identified issues.

Question 18

eBay wanted to sell Skype.This represented an attempt to implement change through a change in structure and design.

Accepted Answer

eBay did try to sell Skype, which represents a change in the structure and design of their business.

Question 19

Lewin's model has operational specificity.

Accepted Answer

Lewin's model, known for its simplicity, outlines change in three broad stages (unfreeze, change, refreeze) without specifying detailed steps or actions for each stage, thus lacking operational specificity.

Question 20

The general environment is a more powerful force for change than the task environment.

Accepted Answer

The answer of The general environment is a more powerful...

Quiz 13: Managing Organization Change and Innovation