Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up checkout.This was an example of organization change through a change in
A)people.
B)technology and operations.
C)social responsibility.
D)culture.
E)structure and design.

Question

Quizplus · Accepted Answer

The removal of self-service checkout lanes is a change in the technology and operations of the supermarket chain. It involves a change in the way customers check out, which is a technology and operations issue. The decision was based on the finding that the self-service lanes did not speed up checkout, which means that they were not fulfilling their operational purpose. The change was not related to people, social responsibility, culture, or structure and design.

Big Y,a Supermarket Chain,decided to Remove Self-Service Checkout Lanes Because