Lola,a general manager at Thorton Inc.,tries to resolve a conflict initiated by two managers in her organization by listening to what both parties had to say about the issue and facilitating the negotiations.In this scenario,Lola is exercising which of the following types of alternatives to work stoppages?
A) Mediation
B) Final-offer arbitration
C) Fact-finder technique
D) Conventional arbitration
E) Rights arbitration

Question

Quizplus · Accepted Answer

Mediation is the least formal and most widely used of these procedures. A mediator hears the views of both sides and facilitates the negotiation process.

Lola,a General Manager at Thorton Inc