Rufus Works in an Ice Cream Parlor

Rufus works in an ice cream parlor. He knows that the tables should be cleaned up quickly after customers leave, so that the next customers do not have to sit at dirty tables. It's a busy night. Rufus' boss found dirty dishes on two of Chris's unoccupied tables. Chris is socializing with some friends at one of the tables instead of cleaning up. Chris urges Rufus to join him in the conversation as well. Which of the following steps of the coaching model should Rufus' boss take first?

A) Refer to past feedback
B) Get a commitment to the change
C) Describe desired performance
D) Describe current performance