What is the focus of CRM programs?

Name: What is the focus of CRM programs?
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The focus of CRM programs is to retain current customers by developing strong relationships and providing personalized experiences to enhance customer loyalty. While social media marketing, Internet privacy monitoring, gaining website sponsors, and prospecting for new clients may be elements of a larger marketing strategy, they are not the primary focus of CRM programs.

What Is the Focus of CRM Programs