Roy Harold purchased a new washer/dryer for his apartment. Shortly after the appliances had been installed, a store representative called Harold and asked if he was satisfied with the washer/dryer and the installation. The store representative also asked Harold to call if he had any further needs. This is most likely an example of which relationship level?

Question

Quizplus · Accepted Answer

The store representative's follow-up call to ensure satisfaction and offer further assistance indicates an accountable relationship, where the company takes responsibility for customer satisfaction post-purchase.

Roy Harold Purchased a New Washer/dryer for His Apartment