The new hotel manager asked the chef, "Are you sure you know how to cook a beef Wellington?" Which of the service dimensions was the hotel manager expressing concern about?
A) reliability
B) responsiveness
C) assurance
D) empathy
E) tangibles

Question

Quizplus · Accepted Answer

The hotel manager's concern about the chef's ability to cook a beef Wellington reflects a concern with reliability, as he is questioning whether the chef can consistently deliver a high-quality dish.

The New Hotel Manager Asked the Chef, "Are You Sure