Which of the following is NOT a recommended strategy for service recovery?
A) listening to the customer
B) finding a fair solution
C) resolving problems quickly
D) silencing an irate customer before the individual makes any angry outbursts
E) following procedural fairness when solving problems

Question

Quizplus · Accepted Answer

Silencing an irate customer before they make any angry outbursts is not a recommended strategy for service recovery. It is important to listen to the customer, find a fair solution, resolve the problems quickly, and follow procedural fairness when solving problems. Silencing the customer may worsen the situation and make them feel unheard and undervalued.

Which of the Following Is NOT a Recommended Strategy for Service