Question 1

The communication process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference.

Accepted Answer

This statement is true. The communication process typically involves a sender who sends a message through a chosen medium to a receiver, who then decodes or interprets the message. Along the way, the sender must encode the message in a way that is understandable to the receiver, and the receiver may provide feedback to the sender. Interference, or "noise," can also occur and affect the communication process.

Question 2

Effective teams have been found to have more face-to-face than digital encounters.

Accepted Answer

Studies have shown that effective teams have more face-to-face encounters than digital ones, as digital communication can lead to misunderstandings and lack of personal connection. However, digital communication can still be useful for coordinating schedules and sharing information.

Question 3

By and large, speed-reading is effective.

Accepted Answer

By and large,speed-reading isn't effective.Psychologists have found that speed-reading or skimming may work well with easy or familiar reading material,but it can lead to problems with dense or unfamiliar material.

Question 4

When your intended message is sent accurately in the least amount of time, you are a(n) _____.

Accepted Answer

Efficiency refers to achieving a goal accurately in the least amount of time, so an efficient communicator would be someone who can send their message accurately in a quick and timely manner.

Question 5

To be a better listener, you should ask the speaker questions and recap what the speaker said.

Accepted Answer

Asking questions and recapping what the speaker said shows that you are actively engaged in the conversation and can help to ensure that you understand the speaker's message accurately.

Question 6

Jyl, a supervisor, told her employees, "The store will close Monday for inventory. All employees are expected to participate." This is an example of upward communication.

Accepted Answer

Instructions are an example of downward communication.Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." This is an example of downward communication.

Question 7

A linguistic style is a person's characteristic speaking patterns-pacing, pausing, directness, word choice, and use of questions, jokes, stories, apologies, and similar devices.

Accepted Answer

This is a true statement about linguistic style.

Question 8

Today, problems with smartphones range from mere annoyances to deadly distractions.

Accepted Answer

Smartphones can cause distractions while driving, leading to deadly accidents. They can also contribute to social and mental health problems such as addiction and anxiety. On a smaller scale, they can be annoying with constant notifications and interruptions.

Question 9

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as cybertechnology.

Accepted Answer

The correct term for this is social media technology, not cybertechnology.

Question 10

Top-down reading is a strategy for becoming a more productive reader, and requires you to rate, question, survey, skim, and summarize your reading.

Accepted Answer

This is a correct definition of top-down reading, which involves using pre-reading strategies like surveying the text, making predictions, and setting a purpose for reading. It also involves asking questions while reading, summarizing main points, and evaluating the author's message.

Question 11

Causing distractions, leaving the wrong impression, and replacing real conversation are drawbacks commonly associated with the use of social media.

Accepted Answer

These are all commonly cited as drawbacks of social media use.

Question 12

A disadvantage of teleworking is less job satisfaction and productivity.

Accepted Answer

Studies show that teleworking can actually increase job satisfaction and productivity due to greater flexibility and reduced stress from commuting.

Question 13

An audience can typically remember about 10 points from a speech.

Accepted Answer

The answer of An audience can typically remember about 10...

Question 14

There is increasing evidence that women are superior at multitasking, which is needed to handle business complexities, and that they are better at relationships, which is important in developing effective teams.

Accepted Answer

There is indeed evidence to suggest that women are better at multitasking and building strong relationships, both of which are important in business.

Question 15

A discerning listener sometimes tunes out the speaker and misses data.

Accepted Answer

A discerning listener tries to determine the speaker's main message and important points,often taking copious notes and concentrating hard on what the speaker says.An evaluative listener listens analytically,all the while formulating challenges to the speaker's points,asking lots of questions (perhaps to the point of being interruptive),and sometimes tuning out the speaker and missing data.

Question 16

One effective strategy for laying out your ideas in writing is to move from least controversial to most controversial.

Accepted Answer

Starting with less controversial statements or ideas can help ease readers into the topic and build a sense of agreement or understanding before presenting more challenging or controversial viewpoints. This approach can help make the writing more persuasive and effective in making a point.

Question 17

Which of the following statements is not true about communication in the workplace?

Accepted Answer

Improving communication can save both time and money, so statement E is not true.

Question 18

Generally people comprehend about 85% of a typical verbal message.

Accepted Answer

Generally people comprehend only about 35% of a typical verbal message,experts say.

Question 19

Communication is _____.

Accepted Answer

Communication involves the transfer of information and understanding from one person to another, which is best described by option E. Option A is a part of communication but not the complete definition. Option B is too narrow and only includes one type of communication. Option C is also a part of communication but not the complete definition. Option D is incorrect as communication involves more than just the sender, message, and receiver.

Question 20

One study found that the top predictor of success and upward mobility is how much a person reads and how fast he or she is at it.

Accepted Answer

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility is how much a person enjoys public speaking and how effective he or she is at it.

Quiz 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information