Question 1

Larry proposed the purchase of a new Epson copier to his boss. Amir said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about it. Amir should probably adopt a(n) ______ conflict-handling style in this matter.
A) avoiding
B) accommodating
C) compromising
D) forcing
E) collaborating

Accepted Answer

Amir should adopt an accommodating conflict-handling style in this matter because his initial objection to the Epson copier was not a strong preference, and he later realized he doesn't really have a preference. The accommodating style involves attempting to satisfy the other person's concerns while neglecting or minimizing one's own concerns. In this case, Amir can go along with Larry's proposal to purchase the Epson copier without feeling strongly about it.

Question 2

______ is designed to elicit different opinions without inciting people's personal feelings.
A) Groupthink
B) Storming
C) Social loafing
D) Programmed conflict
E) Dysfunctional conflict

Accepted Answer

Programmed conflict is designed to elicit different opinions without inciting personal feelings. It allows team members to express their opinions and ideas in a constructive way without attacking others. Groupthink, storming, social loafing, and dysfunctional conflict all involve negative emotions or behaviors that can impede productive teamwork.

Question 3

Explain the conflict-handling styles a manager might adopt. Give an example of each. Under what circumstances is each style appropriate?

Accepted Answer

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Question 4

______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.
A) The dialectic method
B) Positive conflict
C) Devil's advocacy
D) Groupthink
E) Storming

Accepted Answer

The dialectic method is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

Question 5

Paige missed another deadline and her boss Linda is very upset. She will have to explain to the client again why the project is behind. Linda thinks she may say something she'll regret if she talks to Paige about this now, so she decides to wait awhile. Linda is using the ______ conflict-handling style.
A) forcing
B) collaborating
C) compromising
D) avoiding
E) accommodating

Accepted Answer

Linda is avoiding the conflict by postponing the discussion with Paige. She wants to have some time to cool down and think about the situation before addressing it with Paige.

Question 6

Why does teamwork matter? What results can it achieve?

Accepted Answer

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Question 7

In which of the following conditions should constructive conflict be stimulated?
A) Managers want to achieve work objectives.
B) The group seems to have inertia and be apathetic.
C) The group is adapting to change.
D) Managers are in charge of self-managed teams.
E) There is a lot of internal competition.

Accepted Answer

Constructive conflict,if carefully monitored,can be very productive under a number of circumstances,including when your work group seems afflicted with inertia and apathy resulting in low performance,when there's a lack of new ideas and resistance to change,and when there seem to be a lot of groupthink in the work unit.

Question 8

Define a self-managed team and how its activities may differ from other teams. From what type of team did it evolve?

Accepted Answer

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Question 9

Describe the relationship between the amount of conflict and performance. With what level of conflict is performance maximized?

Accepted Answer

The answer of Describe the relationship between the amount of...

Question 10

Describe the stages of group development. For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

Accepted Answer

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Question 11

What are the four types of work teams? Describe what each does and provide an example of each.

Accepted Answer

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Question 12

List the four devices for stimulating constructive conflict.

Accepted Answer

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Question 13

When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers, and in three years had record profits, it _____.
A) reduced destructive internal competition
B) increased productivity
C) increased speed
D) reduced costs
E) improved workplace cohesiveness

Accepted Answer

When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers and in three years had record profits,it improved workplace cohesiveness.

Question 14

Rebecca asked Gavin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of _____.
A) groupthink
B) devil's advocacy
C) the dialectic method
D) storming
E) dysfunctional conflict

Accepted Answer

Rebecca's request for Gavin to voice criticisms is an example of devil's advocacy, which is a technique used to prevent groupthink and encourage divergent thinking in group decision making.

Question 15

Name at least four of the major considerations when building a group into an effective team. Briefly, describe what a manager should do in each area.

Accepted Answer

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Question 16

What is groupthink? Why does it occur? Describe a hypothetical situation in which it seems to be occurring. What should a manager do about it?

Accepted Answer

The answer of What is groupthink? Why does it occur?...

Question 17

The disadvantage of the ______ conflict-handling style is that it is very time-consuming.
A) avoiding
B) forcing
C) compromising
D) collaborating
E) accommodating

Accepted Answer

Collaborating involves finding a solution that satisfies both parties' needs, which requires a significant amount of time and effort to achieve a mutually beneficial resolution.

Question 18

______ is the conflict-handling style that both parties give up something to gain something.
A) Avoiding
B) Forcing
C) Accommodating
D) Collaborating
E) Compromising

Accepted Answer

Compromising involves reaching an agreement in which both parties give up something in order to gain something. It is a moderate approach that strikes a balance between assertiveness and cooperation, which can help to maintain relationships while still addressing the conflict.

Question 19

Sharon told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members. Sharon is using the ______ conflict-handling style.
A) avoiding
B) collaborating
C) compromising
D) accommodating
E) forcing or dominating

Accepted Answer

Sharon is using the forcing or dominating conflict-handling style by moving forward with the change to the bonus structure despite objections from team members.

Question 20

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, it _____.
A) reduced destructive internal competition
B) increased productivity
C) increased speed
D) reduced costs
E) improved quality

Accepted Answer

By firing a salesperson who wasn't sharing walk-in customer traffic, the company reduced destructive internal competition among salespeople. This likely led to an increase in total clothing sales volume among all salespeople, as they were no longer competing against each other and could work together more effectively.

Quiz 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Larry proposed the purchase of a new Epson copier to his boss. Amir said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about it. Amir should probably adopt a(n) ______ conflict-handling style in this matter.

______ is designed to elicit different opinions without inciting people's personal feelings.

Explain the conflict-handling styles a manager might adopt. Give an example of each. Under what circumstances is each style appropriate?

______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

Why does teamwork matter? What results can it achieve?

In which of the following conditions should constructive conflict be stimulated?

Define a self-managed team and how its activities may differ from other teams. From what type of team did it evolve?

Describe the relationship between the amount of conflict and performance. With what level of conflict is performance maximized?

Describe the stages of group development. For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

What are the four types of work teams? Describe what each does and provide an example of each.

List the four devices for stimulating constructive conflict.

When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers, and in three years had record profits, it _____.

Rebecca asked Gavin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of _____.

Name at least four of the major considerations when building a group into an effective team. Briefly, describe what a manager should do in each area.

What is groupthink? Why does it occur? Describe a hypothetical situation in which it seems to be occurring. What should a manager do about it?

The disadvantage of the ______ conflict-handling style is that it is very time-consuming.

______ is the conflict-handling style that both parties give up something to gain something.

Sharon told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members. Sharon is using the ______ conflict-handling style.

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, it _____.