One of the keys to solving the problem of end user resistance to new information technologies is keeping them isolated from the process until the technology is ready to go live.

Question

Quizplus · Accepted Answer

As per research and best practices, involving end users in the process of developing and implementing new technologies can actually help prevent resistance and increase adoption. Keeping them isolated can lead to a lack of understanding and ownership over the technology, which can further increase resistance.

One of the Keys to Solving the Problem of End